Q: Can a consumer ship personal items or household goods in a vehicle ? This is a judgment call, however most carriers can and will charge an additional fee for the extra weight. Not to mention the insurance ramifications.

Q: What is the best size carrier to transport a vehicle on ? (3,5,6,8 or 10 car carrier) The actual truck/trailer size does not matter - sometimes you will get faster service with the smaller carrier. However that is not always the case - this is a judgment call if you feel confident in your transporter selection then the size does not matter.

Q: How long should an auto transport take ? Shipping time all depends on the transporter - listed below are some very basic ideas to help you along the way. Make sure however you contact your shipper for their actual scheduled times. East Coast to West Coast - approx. 7 to 14 days Midwest to East Coast - approx. 5 to 8 days South to the North - approx. 5 to 8 days All shipping times are estimated do not base your transport on these examples without first contacting your shipper for assistance.

Q: Why does a truck(S.U.V) shipment cost more than a regular sedan ? Shipments are based on weight that a truck can legally carry - this is why there is a small price difference between $50.00 and $100.00 for a regular truck or S.U.V.

Q: How is a transport supposed to work ? Auto transport is very simple - You should receive a call from the carrier anywhere from 4 to 24 hours in advance of your pick up date. The driver will arrive, review the vehicle with you and load it on the truck. The reverse happens at the delivery point - the driver calls in advance, you'll walk around the vehicle for damage and take delivery.

Q: What should a consumer do if their vehicle arrives with damage ? First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery a call should be placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue make sure you contact their insurance company and make a claim. Be sure however you have all the documentation to back up your claim - false claims can result in legal action by the carrier or agent.

Q: How does a pick up window work ? When a transporter mentions pick up window they are referring to the time surrounding your pick up date. For instance some shippers may have a 14 day window - that way they can pick your vehicle up anywhere between 7 days before and 7 days after your pick up date. Beware of lower priced carriers who do not specify their pick up dates, you may receive an outstanding price. However you may not see your vehicle for 4 or 5 weeks. It is very important to make sure the transporter you use can get your vehicle within a reasonable time frame.

Q: Is the consumers auto insurance primary or secondary ? There is no such thing as secondary and primary - insurance works as such: Most carriers hold One Million dollars combined single limit & Two hundred fifty thousand dollars per incident. This insurance covers damage done to your vehicle in transit - there is no other insurance. The auto transport carrier is the main and only coverage. (exception: Automobile personal contents are not covered by any carrier insurance and in most cases if lost, stolen or otherwise will not be covered.)

Q: Why is my quote only good for 7 days? In order for ASAP to keep up with the changing diesel fuel prices, we are continually updating our price quotes so that your vehicle can be moved in a timely fashion. For an up to date report on National Averages for diesel fuel, copy and paste the following link into your internet browser. http://tonto.eia.doe.gov/oog/info/wohdp/diesel_detail_report_combined.asp

Q: What is the difference between door to door service and terminal to terminal service? Terminal to Terminal is a service where your vehicle is dropped off and picked up at a loading station. Some carriers have gotten creative by coming to pick up your vehicle and then storing it at a terminal. To the customer this is an illusion that their car is on its way, when exactly the opposite is true, your car is just sitting waiting on the next available driver. We only offer door to door service because we believe your car is safer at your resident rather than at a wrecker yard. You can be assured that once that vehicle is picked up from your location it will arrive at its destination no later than 14 days. Exception: On occasion breakdowns occur, in this instance you will be notified immediately of the delay.